TIPS & FAQs

TIMEKEEPER'S GUIDE

A watch is more than just an accessory—it’s a piece of precision engineering and craftsmanship. Each of our timepieces is carefully hand-assembled, with close attention paid to every detail. Inside, the movement is made up of finely tuned gears, springs, and cogs, all working together to keep accurate time.

While designed for everyday use, watches are delicate instruments that require proper care to stay in top condition. To help you look after your timepiece, we’ve put together a series of FAQ & Tips. This guide covers everything you need to know about using and maintaining your watch so it can remain a reliable and cherished part of your life for years to come.

QUESTIONS ABOUT OUR WATCHES:

BA111OD specializes in mechanical watches. It's crucial to understand the difference between our automatic mechanical watches, which operate based on daily movements. These timepieces continually recharge themselves using an oscillating weight at the back of the watch.

On the other hand, our Chapter 4. Tourbillon collection features manual mechanical watches. Unlike the automatic variants, these manual timepieces do not have an oscillating weight and thus, need to be manually wound periodically using the crown to function optimally.

This distinction ensures that you choose a watch that aligns perfectly with your lifestyle and preferences.

An automatic mechanical watch consistently recharges itself with your daily movements. However, it’s crucial to note that even with everyday use, day-to-day movements may not fully recharge the watch to ensure the intended power reserve. That’s why it’s essential to occasionally manually wind the crown to fully charge the mechanism. The procedure is straightforward:

  • Let the crown rest against the watch case.
  • Turn the crown upwards with your thumb.
  • You’re now manually winding the watch and may hear a slight noise.
  • To fully recharge the movement, make about forty turns.

This simple practice ensures your watch operates with optimal precision, reflecting the exceptional quality and reliability of your BA111OD timepiece.

Manual winding watches absolutely require winding through the crown. When your watch is nearing the end of its power reserve, the mechanism may lose full performance and could start to lag. Hence, it's crucial to wind it occasionally while it’s working to prevent it from stopping.

Here's how you can do it:

  • Let the crown rest against the watch case.
  • Wind the movement by turning the crown upwards using your thumb.

Unlike automatic movements, with manual movements, you will feel a noticeable pressure when the movement is fully wound. Once your watch is completely charged, avoid further winding as it risks damaging the movement. This tactile indication helps to ensure the longevity and precision operation of your cherished manual BA111OD watch.

The power reserve is a figure that tells you how long your watch should operate once it's fully wound. This number lets you know how much time your watch will continue to function, even if you're not wearing it (for automatic watches). For manual mechanical movements, it indicates the operating time of your watch before it will gradually stop and will need to be wound again using the crown.

Some of our crystals and straps feature integrated NFC (Near Field Communication) chips, a technology that allows easy information exchange with compatible mobile devices. No app is typically required—simply bring your mobile device within 1 cm of your watch crystal or strap to connect.

Feel free to contact us to configure your personalized link, whether it’s for your personal website, digital business card, or even a link to a custom video message.

Find out more here.

Moisture, sweat, and water don’t significantly impact your watch strap, but they can accelerate its wear and tear. It's important to note that our watch warranty does not cover the straps. Should you wish to acquire a new strap, feel free to contact us directly. We would be happy to present you with new strap options and provide their prices. This way, you can ensure your BA111OD watch always looks and feels its best on your wrist, ensuring comfort and style in every wear.

Most of our straps come with the easy-clip feature. This function allows you to easily and hassle-free change the strap on your timepiece. To change your watch strap, simply pull on the bar that extends beyond the strap and shift it to the side to remove it from the watch.

To attach a new strap:

  1. Insert one side of the bar into one of the holes of the lug.
  2. Then, pull the bar to fit the other side.
  3. Once done, find the other hole on the side that needs to be inserted.
  4. You will hear a slight noise indicating that the spring of the easy-clip system has expanded.

Now, your new strap is on your precious timepiece. This convenient feature ensures that your BA111OD watch can seamlessly adapt to your style changes and wear preferences, keeping it as versatile and functional as you need it to be.

Just like other leather goods, a leather strap demands attentive care to retain its enduring elegance. Protect the leather straps from elements like water, sweat, and humidity, as well as grease, perfume, and chemical or cosmetic products. Make sure to limit their exposure to the sun to preserve their luster and suppleness over time.

Please check our dedicated user manual page.

NFC TECHNOLOGY

Some of our crystals and straps feature integrated NFC (Near Field Communication) chips, a technology that allows easy information exchange with compatible mobile devices. No app is typically required—simply bring your mobile device within 1 cm of your watch crystal or strap to connect.

This will allow you to easily share a link with one tap of your watch as you can see in this video.

The following watches have one NFC chip in the crystal:

  • CHPTR_Δ, all references
  • Chapter 4.1
  • Chapter 4.2
  • Chapter 4.3
  • Chapter 4.4
  • Chapter 4.5
  • Chapter 4.6
  • Chapter 4.8
  • Chapter 4.12
  • Chapter 4.13

Feel free to contact us at service@ba111od.com to configure your personalized link. Here are some ideas:

  • personal website
  • digital business card
  • link to a custom video message for example if this is a gift

Most recent Android and IOS smartphones are equipped with an NFC chip. Please make sure that the NFC setting is turned on.

Please send us an email at service@ba111od.com and we will remove any links that have been configured.

No, this is impossible. On the same principle as the bank card is only active during contactless payment, the application on the phone is only activated when it is less than 1cm from the watch for a few seconds. And in this case, the chip does not have access to the data stored in the phone.

No, because there is voluntarily no intrusion in the mechanical movement.

DELIVERY & SHIPPING

If your country does not appear, please contact us.

BA111OD offers a worldwidefree shipping so you will not have additional shipping costs at the checkout.

From the moment your watch leaves our headquarters, it is the responsibility of our partner Fedex to deliver it as soon as possible to your address. However, if your watch is stuck at customs and you have questions to release your shipment, contact service@ba111od.com to get support.

We use the Fedex services for our watch deliveries in Switzerland and abroad. All our shipments are made with delivery against signature to avoid thefts in the mailboxes.

If you are not present on the day of delivery, you will be able to choose different delivery options on the Fedex.com website, such as delivery at a later date, a drop-off at a relay point, a drop-off in a safe place, or the possibility of giving the package to a third party.

If you are not present on the day of delivery, you will be able to choose different delivery options on the Fedex.com website, such as delivery at a later date, a drop-off at a relay point, a drop-off in a safe place, or the possibility of giving the package to a third party.

Taxes and customs fees are included in the price of your order, except for shipments to the United Kingdom and the United States.

For these regions, you may be subject to local duties or import taxes, if applicable. Unfortunately, we cannot provide the exact amount of these charges in advance. We recommend contacting your local customs or duty services for an estimate of potential fees and the applicable VAT rate.

Please contact us at service@ba111od.com or +41796123085.

RETURNS

Yes, you have up to 14 days to return your watch.

Once your return request is submitted and approved by our team, we will provide you with detailed instructions for returning your order.

Please ensure that returned items are unused and in their original packaging. We reserve the right to decline a return if the product(s) show any signs of wear or damage.

Please send us your return request by email at service@ba111od.com or via the contact form below.

Once your return request is submitted and approved by our team, we will provide you with detailed instructions for returning your order.

See full details here.

CUSTOMER SERVICE

We offer a 24-months international warranty on all our Chapter 1, 2, 3, 5, 6, 7 and CHPTR_Δ watches valid from the date of delivery.

We offer a 36-months international warranty on all our Chapter 4 watches valid from the date of delivery.

At BA111OD, we stand behind the quality of our products. Our warranty covers any manufacturing defects that occur during normal use, ensuring your timepiece and accessories meet the highest standards. If our workshop identifies a manufacturing defect, we will replace the defective component free of charge.

However, the warranty does not cover the following:

  1. Theft or Loss: We cannot provide replacements for lost or stolen items.
  2. Normal Wear and Tear: Signs of aging such as scratched glass, impacts on the case, discoloration of leather straps, or natural wear over time.
  3. Improper Handling or Accidents: Damage caused by negligence, drops, scratches, crushing, broken glass, or failure to follow the provided usage instructions.

Our warranty is designed to protect against manufacturing issues while recognizing that some aspects of wear and tear are part of owning a well-loved timepiece. If you have any questions or concerns, our team is here to assist you.

The maintenance schedule for your BA111OD watch depends on the model:

  • For Chapters 1, 2, 3, 5, 6 and 7 we recommend maintenance every 3 to 5 years.
  • For our. Chapter 4 tourbillons, maintenance is recommended every 5 to 7 years.

Regular maintenance ensures that your BA111OD watch continues to function with impeccable accuracy and reliability, preserving its value and aesthetics for years to come. Be sure to follow these guidelines to enjoy the utmost performance and longevity from your exquisite timepiece.

Visit our services section to find out more.

STILL HAVE SOME QUESTIONS?

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