CUSTOMER SERVICE
CUSTOMER SERVICE
At BA111OD, proximity is not just a word, it's a promise!
Our philosophy of 'We-Commerce,' favoring exchange and meeting, is not limited only to our distribution business model. It is reflected in each of our actions and reflects our commitment to you, our precious customers. We believe that every interaction is a chance to strengthen this unique relationship that we cherish so much.
MEET VALENTIN OUR CUSTOMER SERVICE MANAGER
"Recently, after our watchmaker repaired a watch, I did not hesitate to return it in person to a customer who lived near my home. Because at BA111OD, every customer is special, and we always look for opportunities to prove it. Choose BA111OD, where proximity and customer care go beyond the purchase."
Valentin Ryser, Customer Service Manager
FAQ and TIPS
Navigate through our Frequently Asked Questions to find comprehensive answers about our products, ordering process, shipping information, and more. Your queries are important to us, and we’ve taken the time to compile responses to what our customers commonly inquire about.
SERVICES
We welcome you to a dedicated space where you can explore the array of comprehensive services we are delighted to offer you. Your timeless journey with us is complemented by services that resonate with class, care, and commitment.
USER MANUALS
Visit the User Manuals section for detailed guides on setting, adjusting, and caring for your watch. Our step-by-step tutorials are designed to provide you with all the information you need to enjoy the full BA111OD experience, ensuring your watch serves as a lifelong companion.
CONTACT US
For immediate assistance or personalized service, do not hesitate to contact us directly. Let’s keep the hands of time moving gracefully together.
Email: service@ba111od.com
Telephone: +41796123085
By appointment: Rue des Moulins 51, 2000 Neuchâtel
STILL HAVE SOME QUESTIONS
Do you have any questions? We will get back to you as soon as possible.