Do you have any question? Hopefully, this section will help you answering them. If not, please use the contact form at the bottom of the page.
All watches of Chapter 3, 4 and 5 are Swiss Made.
Please send us your request at email@example.com, we will try to do our best to make you happy!
As VAT management is complex and varies according to each country, we make sure that it is calculated automatically by our application during the check-out process.
For all online orders, we accept credit cards (Visa, Maestro, American Express) and Apple Pay. In Switzerland, we also accept Twint. On request, we also accept bank transfers if you want to order a Chapter 4 or 5 model.
BA111OD offers a worldwide free shipping so you will not have additional shipping costs at the checkout.
The delivery is free and carried out by our partner DHL. You will receive notifications from DHL according to the delivery stages. Usually, it will take up to 2-3 business days to receive your watch.
Once your watch has been shipped from our headquarters, you will receive all the tracking information from DHL directly on your phone and email. You have the possibility to arrange your delivery date, hour or even address with DHL's On Demand Delivery.
From the moment your watch leaves our headquarters, it is the responsability of DHL to deliver it as soon as possible to your address. However, if your watch is stuck at customs and you have questions to release your shipment, contact firstname.lastname@example.org to get support.
Yes, you have up to 14 days to return your watch. Please note that the watch must be in its original box with the protective plastics, unworn.
We will refund your purchase once the watch is received at our premises and analyzed by our watchmaker.
You have 2 possibilities:
Bring the watch in person in our after-sales office or send it back to us.
The address for the returns is:
Rue des Moulins 51
2000 Neuchâtel, Switzerland
We offer a 24-months international warranty on all our watches valid from the date of purchase. Please note that this warranty applies to manufacturing defects of the product (movement, case, crystal).
Unfortunately, this can happen. We will surprise you with our speed and efficiency. You can contact the BA111OD team at email@example.com to take care of your request.
Depending on the repair to be done the repair time is about 3 weeks.
For all our models from Chapter 1, 2 and 3, we recommend a maintenance every 3 to 5 years depending on the usage of the watch.
For our tourbillons Chapter 4, we recommend a maintenance every 5 to 10 years depending on the usage of the watch.
Still have some questions?
We will do our best to answer you as soon as possible.